The Nikon Z8 already has a big problem (but Nikon will fix it for free)

Nikon Z8 being reviewed by Adam Waring, editor of N-Photo magazine
(Image credit: Digital Camera World)

Nikon has announced that the Nikon Z8 is affected by a crucial technical issue, which it is offering to repair for free.

The Nikon Z8 has only been shipping for a few weeks, but a number of consumers have found that they can't mount lenses to the body. It seems that, in these cases, lenses cannot physically be rotated to the locked position. It is not yet clear whether the problem occurs straight out of the box, or if it may develop over time.

Nikon Z8 vs Z9 – what are the real differences?

The manufacturer has been quick to respond, issuing a technical service advisory and identifying which batches of the camera are likely to experience the issue. 

"Thank you for choosing Nikon for your photographic needs," reads the advisory. "Users of the Z8 camera have informed us that in some rare cases, a lens cannot be mounted on the camera because the lens cannot be rotated to the locked position.

"Based on our investigation into the matter, it has become clear that this issue may occur with Z 8 cameras. We have identified a range of Z 8 camera serial numbers with which the issue may occur and will address the issue as follows.

"Nikon will repair affected Z 8 cameras at no cost to the customer, including the cost of shipping affected Z 8 cameras to Nikon, as well as their return to customers, even if the warranty has expired.

"We sincerely apologize for any inconvenience this issue may have caused."

Nikon has not publicly stated which serial numbers are affected, but rather asks Z8 customers to input their camera's serial number into an online form to see if any corrective action is required.

You might be interested in reading more about the best Nikon cameras, along with the best professional cameras and the best cameras for sports photography.

Thank you for reading 5 articles this month* Join now for unlimited access

Enjoy your first month for just £1 / $1 / €1

*Read 5 free articles per month without a subscription

Join now for unlimited access

Try first month for just £1 / $1 / €1

James Artaius

The editor of Digital Camera World, James has 21 years experience as a journalist and started working in the photographic industry in 2014 (as an assistant to Damian McGillicuddy, who succeeded David Bailey as Principal Photographer for Olympus). In this time he shot for clients like Aston Martin Racing, Elinchrom and L'Oréal, in addition to shooting campaigns and product testing for Olympus, and providing training for professionals. This has led him to being a go-to expert for camera and lens reviews, photo and lighting tutorials, as well as industry news, rumors and analysis for publications like Digital Camera MagazinePhotoPlus: The Canon MagazineN-Photo: The Nikon MagazineDigital Photographer and Professional Imagemaker, as well as hosting workshops and talks at The Photography Show. He also serves as a judge for the Red Bull Illume Photo Contest. An Olympus and Canon shooter, he has a wealth of knowledge on cameras of all makes – and a fondness for vintage lenses and instant cameras.